Payment Policy

Last Updated: October 2026

This Payment Policy explains how payments are processed for registrations and related services offered through www.mmcgenesis.com for Genesis:Reloaded, organized by Dean MMC (Madras Medical College).

By making a payment on this website, you agree to the terms outlined below.

1. Accepted Payment Methods

We may accept one or more of the following online payment methods, as enabled on the website or payment gateway:

• UPI
• Debit cards / Credit cards
• Net banking
• Wallets (if supported by the payment gateway)

All payments are processed via secure third-party payment gateways. The specific available methods will be shown at the time of checkout.

2. Currency

• All payments are processed in Indian Rupees (INR).
• Any bank charges, currency conversion charges, or payment gateway charges (if applicable) are borne by the participant.

3. Payment Recipient Details

• Legal Name of the Organizing Entity: GENESIS MMC
• Bank Account Holder Name: DEAN MADRAS MEDICAL COLLEGE

The above details are provided to help participants identify the payment recipient and verify the beneficiary details, wherever applicable. Participants are advised to verify the beneficiary name displayed by their bank or payment gateway before completing a transaction.

The legal name of the organizing entity and the bank account holder name may differ depending on the applicable institutional and banking arrangements.

4. Registration Fees

• Event and registration fee details will be clearly mentioned on the website for each category, competition, or module.
• By proceeding to payment, you confirm that you have reviewed and understood the applicable fees.

5. Confirmation of Payment

Upon successful payment, participants will receive:

• On-screen confirmation, and/or
• An email confirmation to the registered email ID, subject to correct email entry and network conditions.

If you do not receive a confirmation email within a reasonable time, you are requested to contact us with your payment details.

6. Failed, Pending, or Duplicate Transactions

a) Failed or Pending Transaction

If the amount is debited from your bank account, card, or UPI but the website does not show confirmation:

• Please wait for a short duration to see if the status updates automatically.
• If the status is not updated, contact your bank or payment provider first.
• Then, email us at genesisreloaded.mmc@gmail.com with the following details:
• Your name
• Registered email ID
• Event name
• Transaction ID or screenshot of payment
• Date and approximate time of payment

After verification with the payment gateway, we will update your registration status or advise on further steps.

b) Double Payment / Duplicate Transaction

If you have accidentally made a double payment for the same registration, verified duplicate payments will be refunded as per our Cancellation & Refund Policy, typically within 7–14 working days, depending on bank and payment gateway timelines.

7. Non-Refundable Nature of Fees

All registration fees are generally non-refundable and non-transferable, as stated in our Cancellation & Refund Policy, except:

• In cases of verified duplicate or failed transactions, or
• If an event is cancelled by the organizers and a refund is specifically announced.

No refunds will be provided for:

• Change of mind
• Inability to attend
• Technical issues on the participant’s side
• Incorrect selection of category or slot by the participant

Please refer to the Cancellation & Refund Policy page for detailed terms.

8. Chargebacks & Disputes

In case of any dispute regarding payment:

• Participants are requested to first contact us at genesisreloaded.mmc@gmail.com with full details.
• We will review the matter and respond with clarification and a possible resolution.

Initiating unwarranted chargebacks without first contacting the organizers may lead to:

• Cancellation of registration, and/or
• Disqualification from participation in Genesis:Reloaded, subject to applicable rules and circumstances.

9. Security of Payment Information

We do not collect or store your:

• Card numbers
• CVV
• UPI PIN
• Net banking passwords

All such sensitive details are handled directly by the secure third-party payment gateway, as per its security standards.

For more details, please refer to our Data Security Policy and Privacy Policy.

10. Technical Issues During Payment

During payment, the organizers are not responsible for:

• Internet connectivity issues at the user's end
• Browser or device incompatibility
• Session timeouts or page crashes caused by local system issues

Participants are advised to ensure:

• A stable internet connection
• That they do not refresh or close the browser during payment processing

11. Updates to This Policy

We may update this Payment Policy from time to time to reflect:

• Changes in the payment gateway
• Regulatory changes
• Internal policy changes

Updated versions will be posted on this page with a revised “Last Updated” date.

12. Contact for Payment-Related Queries

📧 genesisreloaded.mmc@gmail.com

📍 Madras Medical College,

Park Town, Old Jail Complex,

Poonamallee High Road, Chennai – 600003